1. THE INFORMATION WE COLLECT AND WHAT WE USE IT FOR

We collect personally identifiable information when you register with us and when you use our products or services. We may also receive information about you from our business partners or marketing firms. We ask you for personal data only when it is needed to provide goods or services you have enquired about or asked us to provide or to respond to your requests for information. Our registration process involves providing us with personal information including your name, address, credit card details, e-mail address, mobile telephone number, passport details, sailing permits and subscription preferences.

We also receive and record information by tracking user traffic patterns throughout our sites to maintain a record of the movements of visitors to our site and users of our service. We use this information in order to customise the advertising and content you see on our pages, to fulfil your request for certain products and services, to communicate with you generally, to contact you about special offers, promotions or new services.

2. WHAT INFORMATION DO WE SHARE?

There are times when we require to share the information we learn from you with other parties. However, the information we hold on our customers is an important part of our business and it is not our business to sell or rent this information to others. We will send personally identifiable information about our customers to other companies or people, however, in the following situations:

2.1.1 Agents: We may employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

2.1.2 Subsidiaries and strategic partners: We may share customer information with subsidiaries under our control and also with our affiliated businesses but we only share customer information relating to a transaction with that business.

2.1.3 Promotional Offers: Other companies sometimes ask us to market their products and/or services on our site and, if we have your permission, we may send details of these offers to you on behalf of these other businesses. When we do this, we do not give that business your name and address. You are free to opt-out of receiving such communications at any time by contacting us at the e-mail address given below.

2.1.4 Business Transfers: We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that our or substantially all of our assets are acquired, customer information may be one of the transferred assets.

2.1.5 Compliance with law: We will release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

2.1.6 Customer consent: We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please use our contact us form.

2.2 Please note that in relation to paragraphs 2.1.1, 2.1.2 and 2.1.4 above in specific circumstances we may send personally identifiable data about our customers to third parties based in countries outside the European Union which may have laws that are less protective of your personal data than countries within the European Union. We will however ensure, as far as reasonably possible that your rights are not compromised.

3. SECURITY

All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we have physical, electronic and procedural safeguards in place with a view to protecting that information against loss, misuse or unauthorised alteration. In certain areas we use industry standard SSL-encryption to protect data transmissions and firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. We limit access to personal information to employees who we believe reasonably need to know that information to do their jobs

4. COOKIES

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies him or herself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. We therefore use cookie technology to track or record information about visitors to our site. Your privacy and security are not compromised when you accept a cookie from our website. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use our service, however you may not be able to access the full functions of our sites.

5. YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

6. CHANGES TO PRIVACY POLICY

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

7. QUESTIONS OR SUGGESTIONS

If you have any questions or suggestions regarding this policy or believe we are not properly adhering to it, please use our contact us form.